Find out more about Apple TV service options, warranty and pricing.
How do I get service for my Apple TV?
Contact us
Send it in
Bring it in
How much will it cost to repair or replace my Apple TV?
Express Replacement Service
f you need to replace your Apple TV immediately, Express Replacement Service offers speedy delivery. We can send you a replacement Apple TV straight away with delivery materials and instructions. Return your original Apple TV to us within ten business days of your request to avoid paying the full replacement value for Apple TV.
Express Replacement Service is benefit of your AppleCare plan. The service delivers your replacement Apple TV faster, but it doesn’t cover any costs for your product, such as service fees or the replacement value. When we get your original device, we’ll determine those costs. Meanwhile, you can start using your replacement Apple TV.
When you request Express Replacement Service, we put a temporary authorisation on your credit card to cover the full replacement value of your product. This authorisation will expire if: Your repair is covered under warranty, an AppleCare plan or consumer law We receive your original product within 10 business days If we receive your Apple TV and find that it was severely damaged in an accident, or it’s inoperable after unauthorised modifications, you’ll pay the full replacement value.
Apple accessories
The Apple-branded accessories that come in the box with your Apple TV are covered by our warranty and consumer law. They’re also covered by your AppleCare plan. For service details, contact Apple or an Apple Authorised Service Provider