Find out more about HomePod service options, warranty and pricing in the Homepod Repair in Bracknell
How do I get service for my HomePod?
Or contact us and we’ll send you a box for your HomePod. Reset your HomePod to factory settings and remove it from the Home app. Then ship your HomePod to us and we’ll return it to you as quickly as possible.
How much does it cost?
If you have AppleCare+, it includes accidental damage protection. Each incident of accidental damage is subject to an excess fee. If you don’t have AppleCare+, the out-of-warranty fee applies.
Express Replacement Service
The Express Replacement Service is only available for AppleCare+ customers. The service delivers your replacement HomePod faster, but it doesn’t cover any costs for your product, such as service fees or the replacement value. When we get your original device, we’ll determine those costs. Meanwhile, you can start using your replacement HomePod.
When you request the Express Replacement Service, we put a temporary authorisation on your credit card to cover the full replacement value of your product. This authorisation will expire if:
Your repair is covered under warranty, an AppleCare plan or consumer law
We receive your original product within 10 business days
If we receive your HomePod and find that it has been severely damaged in an accident, or it’s inoperable due to unauthorised modifications, you’ll pay the full replacement value.